AI Receptionist + Scheduling that answers questions and books appointments—24/7.
Innovative AI deploys a multi-channel appointment desk for service businesses, clinics, and dealerships. It answers questions from your knowledge base (services, pricing, and policies) and manages scheduling end-to-end—booking, rescheduling, cancellations, confirmations, and reminders—automatically.
- Answers FAQs + pricing from your business knowledge base (you control what it can say).
- Books and manages appointments with confirmations, cancellations, and reminders.
- Escalates edge cases to you or your team (including live transfer on voice) — plus urgent-call workflows for home services and Attorneys.
Conversation
Calendar
Choose your industry
Your demo and workflow should match your business. Pick your industry to see the most relevant booking and Q&A flows.
Also popular with medical clinics and multi-location operations (HIPAA-ready workflows available).
Outcomes, not tools
Buyers want results. You're not paying for "AI features"—you're paying for measurable results: more bookings, less admin work, and happier customers.
Book more appointments
Answer questions, quote prices, and schedule instantly across SMS, web chat, and DMs—plus confirmations and reminders.
Stop stressing about missing calls and messages
24/7 coverage with escalation rules. Add voice with live transfer when you want a human takeover.
Reduce admin load
Handle the daily 90%: FAQs, policies, availability, reschedules, cancellations, and follow-ups—without constant back-and-forth.
It handles the daily 90%—automatically
This isn't just booking. Your AI desk answers questions, manages schedules, reduces no-shows, and routes edge cases to you with clear rules.
Service & pricing questions
Explains services, policies, and pricing from your approved knowledge base.
Book appointments
Books new appointments and applies your rules (durations, buffers, staff, locations).
Reschedule / cancel
Handles changes and updates your calendar/CRM so your team doesn't chase it down.
Confirmations & reminders
Automated confirmations + reminders to reduce no-shows and last-minute chaos.
Intake questions
Collects the details you need before the visit (industry-specific scripts).
After-hours coverage
Captures leads when you're busy or closed—so you don't lose the job to the next call.
Escalation rules
Routes exceptions to you (or your team) with context—no messy back-and-forth.
Live transfer (voice)
When enabled, the AI can hand off live calls to the owner/team at the right time.
On-brand responses
Guardrails + approved knowledge keep the AI consistent and safe.
Multi-location routing
Route to the right location, department, or staff member as you scale.
English & Spanish
Serve more customers with bilingual support where it matters.
Visibility & tuning
We review real conversations and tune scripts/guardrails for better outcomes.
Deploy the channels your customers already use
Start with messaging for fast wins. Add voice when calls are the primary conversion point.
SMS
Fast booking, quick Q&A, confirmations, and reminders—ideal for wellness & beauty.
Website Chat
Convert web traffic into booked appointments without forcing a form.
IG/FB DMs
Capture and book from social inquiries while you're with clients or in the field.
Voice (Optional)
For calls-heavy businesses—answer, triage, and escalate with live transfer workflows.
Guardrails
Ensure safe, reliable AI behavior with built-in rules, validations, and controlled responses.
Knowledge base
You approve services, pricing, policies, and FAQs. The AI answers from that source of truth.
Escalation rules
Define when to transfer, notify, or book—so you stay in control.
HIPAA-ready workflows
Available for clinics with appropriate configuration and scope control.
Consent-first SMS
Customer-initiated conversations or documented consent—configured to your process.
Seamlessly connected with your tools
We play nice with everyone. Sync your data across the most popular CRM, marketing, and calendar platforms.
How it works
Done-for-you means done-for-you. We handle setup, integration, and testing. You just flip the switch.
Together We Gather Your Information
Share your services, pricing, FAQs, and calendar link with us.
We Build It
Our team configures your AI receptionist, knowledge base, and all integrations. We finetune and test it to ensure everything works perfectly.
Go Live
Connect your phone number, SMS, chat widget, and social accounts—done in 5 minutes.
Done
AI answers questions and books appointments 24/7. You just show up and do the work.
Ongoing Support
We provide daily support and regular checkups to ensure your AI solutions continues performing at its best.
Frequently Asked Questions
See it book an appointment in real time.
We'll load a sample of your services + pricing and walk through booking, rescheduling, reminders, and escalation rules.
Prefer email? sales@innovativeaillc.com